Is my credit card secure?
Your credit card transactions are secure. All on-line orders are encrypted and sent through our secure server, using SSL technology to prevent information from being intercepted.

Confidential information such as your credit card number will be used only to fulfill your order. To protect your privacy, we will ask you to enter your credit card number and expiration date each time you place an order with us. This way, even if someone else accesses the account information stored on your computer, they won't be able to use your credit card.


What about my personal information?
When you place an order, fill out a survey or sign up for information, we ask for your name, address, telephone number, e-mail address and so forth.

Your name and address information is used solely for verifying your identity and for processing your order. We do not share, rent or barter any personal information. We will not disclose any personal information unless required by law to do so.


Business Hours
Monday - CLOSED
Tueasday - Saturday
10:30 am - 7:00 pm 
Sunday - CLOSED 
Telephone:  1-888-959-7323

Shipping Policy:  Orders of $75 or more get FREE SHIPPING.  Free shipping offer is good for standard shipping 
within the Continental United States.  Most shipments are made via Airborne Express. 
Federal Express and UPS deliveries are also available, please call or email for a quote on 
shipping charges.

International orders
International orders will receive a revised total as our system does not add up shipping for international orders.  Order will not ship until shipping rates are approved.

Shipping Time
Please keep in mind that ebene products are made fresh daily due to our high turnover of inventory. We try to ship all orders within 3 to 4 days of ordering. In some cases, we may run out 
of a product by the time your order gets processed, so please allow 7 to 14 days for delivery. 

Placing an Order: 

You may place an order with ebene any of the following ways: 

  • 1. Call us toll-free at 1-888-959-7323 Monday thru Saturday. 
  • 2. Order online anytime. 
  • 3. Fax your orders to 305-234-1795 
  • 4. To place an order by Mail Complete the order form and mail it to us with your check or 
  • money order to: Ebene / 17571 S. Dixie Hwy. / Miami, FL 33157.Ý 
  • 5. Sorry no C.O.D.'s. 


    Customer Service:

  • Call with your questions and comments to: 305-234-1797.
  • Email your questions and comments to customercare@ebenenaturals.com. 


    Form of Payment : ebene accepts the following major credit cards: MasterCard, Visa, and American Express .  You may also pay for your order with a check or money order made payable to ebene.  Please note that there is a $25.00 for returned checks. Ý 

    Returns: Please be sure of your purchase. Items damaged in shipping may be returned. If an item is damaged in shipping, please leave it in its original packaging and call us at ebene immediately.  Returns on damaged items will not be accepted after 7 days. If for some reason you would like to return a product, you may do so for a store credit towards something else 
    within 14 days.

    Gift Certificates : ebene gift certificates make a great gift. If you are not sure about what that special someone wants, let them decide with an ebene gift certificate. They are available in any denominations. If your order only consist of a gift certificate, only add $2.50 for shipping and handling, unless sent by rush service. 

    Sales Tax: Sorry all of you Florida Residents, but we are required by law to charge you a 7% sales tax on all merchandise. 

    Gift Wrapping: Gift orders receive special attention. Upon request we are happy to put them into a beautiful ebene gift box filled with colorful tissue. Purely simple, tasteful and beautiful. Orders of $200 or more will be gift wrapped for free. Otherwise there is a $5.00 charge per gift. 

    Price Changes: We try to keep our prices stable. Due to market fluctuations on raw natural ingredients, prices are subject to change without notice. Sorry! 

    Privacy: We respect our customers privacy. The information gathered is solely to conduct business: processing your order, sending emails, brochures and postcards to inform you on new products, sales and services or upcoming events. The information we collect is not shared with any other party.

    If you should have a question that was not answered here, please feel free to email us at customercare@ebenenaturals.com. 

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